Return policy
At TA Screen Specialist, Inc., we take pride in our craftsmanship. We understand that transparency regarding returns and refunds is essential for our customers. This policy applies to all services and products purchased through our website or direct contracts.
1. Return Window (28 Days)
You have 28 days from the date of service completion or product delivery to report any issues or request a refund under the eligible conditions outlined below.
2. Custom Installation Services
Due to the custom nature of screen enclosures, pool cages, and gutter installations, these services are tailored to your property’s specific dimensions.
Eligible for Correction: If you notice any material defects or workmanship issues within 14 days, we will provide a corrective service at no additional cost.
Non-Refundable: Once materials (screens, frames, etc.) have been cut or installed, they cannot be returned for a "change of mind" or "buyer’s remorse."
3. Cancellations
Orders for standard materials may be cancelled for a full refund within 24 hours of purchase, provided that the site visit has not occurred and materials have not been customized.
Deposits are non-refundable if cancellation occurs less than 48 hours before the scheduled installation.
4. Refund Process
How to Initiate: To request a refund or corrective service, contact us at (954) 444-6424 or visit us at 8307 NW 35th Ct, Coral Springs, FL 33065.
Inspection: We reserve the right to inspect the installation site before approving any refund or repair.
Refund Method: Approved refunds will be issued to the original payment method.
Processing Time: Please allow 5 to 10 business days for the refund to reflect in your account once processed.
5. Damaged or Defective Items
If any material used in your project is found to be defective within the 14-day window, we will replace the affected section free of charge. This does not cover damage caused by pets, accidents, or extreme weather (e.g., storms).
6. Contact Us
For any questions regarding our 14-day return policy:
Phone: (954) 444-6424
Address: 8307 NW 35th Ct, Coral Springs, FL 33065
Email: info@terryatyourservice.com